FAQs
When will my order ship?
We are currently in our pre-launch phase. All bags purchased now are pre-orders and will ship from London in late June 2025. You’ll receive a confirmation email once your order is dispatched.
What’s included in my pre-order?
Our pre-release offer includes the Tassell Overnight Bag plus a complimentary coin purse and passport pouch, crafted in matching leather. This offer is available for a limited time only.
Where do you ship from?
All orders are shipped from our studio in London, UK.
Do you offer international shipping?
Yes, we do. Shipping rates and estimated delivery times will be calculated at checkout based on your location. For any questions about international delivery, feel free to contact us.
What materials do you use?
Our bags are made from premium top-grain leather, selected for its durability, elegance, and long-term performance. All linings and hardware are chosen with care to ensure a balance of functionality and luxury.
How can I pay for my order?
We accept all major credit and debit cards via PayPal Express Checkout.
✔️ You don’t need a PayPal account — just choose “Pay with Card” at checkout.
✔️ Payments are processed securely in GBP.
✔️ You’ll receive an email confirmation as soon as your pre-order is complete.
Can I return or exchange my item?
We accept returns on unused items within 14 days of delivery. Items must be in their original condition and packaging. For more details, please refer to our Returns Policy.
How can I carry the bag?
The Tassell Overnight Bag is designed as a 4-in-1 convertible:
- Carry it as a tote
- Wear it crossbody
- Switch to backpack mode
- Clip it down for a sleek evening silhouette
It adapts to your day — from work to travel to dinner.
How can I contact you?
If you have any questions, please reach out via our Contact Page. We’ll get back to you within 24–48 hours.
PLEASE NOTE: We are currently in our pre-launch phase. All bags purchased now are pre-orders and will ship from London in late June 2025. You’ll receive a confirmation email once your order is dispatched.
What’s included in my pre-order?
Our pre-release offer includes the Tassell Overnight Bag plus a complimentary coin purse and passport pouch, crafted in matching leather. This offer is available for a limited time only.
